FAQ - Frequently Asked Questions

I added something to my Cart, but now I can’t find it.
Hey, don’t worry, you’re not the first and probably won’t be the last!
If you are using a mobile device, the Cart button shows up as a black bar at the bottom of your browser window.
If you are using a computer/laptop, the Cart button shows up in the upper right hand corner of your browser.

I thought I paid but I haven’t received a receipt or download link.
Double check all of your email accounts. By default, this website sends the receipt and download link information to the email you used to pay for the workshops.

I didn’t download the Squarespace PDF within the 24 hours, what do I do now?
For Live Virtual Workshops: That 24-hour download window can be frustrating! Not to worry though. The day before the workshop starts (or hours before it starts if you signed up on the day of the workshop) we will send the PDF with the Zoom information as well as a handout that the artist presenter may have provided.
For Workshop Recordings: In the event that you missed the 24-hour download window, please email tommy@frankarts.com and we can send you the PDF for the workshop recording as soon as possible.

How does the live Zoom session work?
When you enroll in a workshop, you receive a link from our website to download a PDF with a Zoom link or login information. It’s important to download the PDF within 24 hours, but if you don’t it’s not the end of the world. We can help you get the info you need (read below).
Once you download the PDF, you have what you need to enter the workshop on the day it occurs. It’s always good to double check the time change. We google it around here, just to make sure. Once you have logged into Zoom, kick back in those comfy clothes because we can’t see or hear you. But we still have a chance to interact with each other through the Chat feature. When you first arrive, let us know where you’re “zooming” in from. Use the Chat to send us messages, ask questions, or see what other folks are saying.

How long is the video recording of the LIVE workshop available?
After each workshop, it takes us a couple of days to download and edit the workshop recording. We will send you a link to access the recording and you have one full year of access. During that time, you can rewatch the workshop as many times as you like!

How long is the purchased video recording available?
Unless there is a special promotion, each workshop recording is available for one full year of unlimited viewing.

Do you offer gift cards?
We sure do! They aren’t physical gift cards, but they come with a digital code that can be entered at checkout.